Consumer Rights

Welcome to Top Gun Collision Center! We are committed to providing you with the highest quality of service and ensuring that your rights as a consumer are respected and protected. Please review your rights when you choose us for your collision repair needs:

1. Right to Quality Service

• You have the right to receive high-quality repair services that meet industry standards.
• Our technicians are trained and certified to perform repairs, ensuring your vehicle is restored to its pre-accident condition.

2. Right to Fair Estimates

• You have the right to receive a fair and accurate estimate of the costs for repairs before any work begins.
• Estimates will include detailed information about labor, parts, and other associated costs.

3. Right to Timely Repairs

• You have the right to timely repairs. We will provide an estimated completion date and keep you informed of any changes.
• Delays will be communicated promptly, and we will strive to complete repairs as quickly as possible without compromising quality.

4. Right to Transparent Communication

• You have the right to clear and transparent communication regarding the status of your vehicle repairs.
• Our team will keep you updated on the progress and any issues that may arise during the repair process.

5. Right to Genuine Parts

• You have the right to request and receive genuine or OEM (Original Equipment Manufacturer) parts for your vehicle.
• We will inform you of any alternatives if OEM parts are not available and seek your approval before proceeding.

6. Right to a Written Warranty

• You have the right to a written warranty on all repairs performed by Top Gun Collision Center.
• Our warranty covers labor and parts, ensuring peace of mind for a specified period or mileage.

7. Right to a Safe and Clean Environment

• You have the right to a safe and clean facility when you visit our center.
• Our waiting area and restrooms are maintained to provide a comfortable experience during your visit.

8. Right to Respect and Professionalism

• You have the right to be treated with respect and professionalism by all Top Gun Collision Center staff.
• Our team is dedicated to providing courteous and respectful service to all customers.

9. Right to Dispute Resolution

• You have the right to dispute resolution if you are not satisfied with the services provided.
• We will work diligently to resolve any issues to your satisfaction and offer a clear process for addressing complaints.

10. Right to Privacy

• You have the right to privacy regarding your personal information.
• We will protect your information and not share it with unauthorized third parties without your consent.

At Top Gun Collision Center, your satisfaction is our priority. If you have any questions or concerns about your rights as a consumer, please do not hesitate to contact us. We are here to serve you and ensure your experience with us is exceptional.

Contact Information:

Top Gun Collision Center

10910 Vanowen St #2,
North Hollywood, CA 91605

Phone:+1 818 980 67 36

Email: info@topgunautocenter.com

Website: topgunautocenter.com